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| By nthistory (19/Oct/2009) 0 out of 0 people found this review helpful |
| I ordered from Pet Food Direct to save a few dollars on cat food. An order that was supposed to ship in 3-5 days still hadn't shipped THREE WEEKS later! I emailed after 10 days of no shipping confirmation, I was told it was flagged for shipping and it would go out that day or the next. When I finally called customer service 11 days later, I was told they canceled the order with out notifying me because they couldn't verify the billing address which was correct!! I would not rely on them to feed my pets ever and the few dollars you might save does not make up for the aggravation and LONG delays. AVOID this seller. |
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| By taperrine (13/Oct/2009) 0 out of 0 people found this review helpful |
| I was pretty excited that able to find the product I was looking for. But then when I finished my checkout and saw their shipping charges, I was shocked Talk about being blind sided! Those shipping charges are OUTRAGEOUS, nearly doubled my purchase price, and I had no choice on how my items would be shipped. |
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| THEY FINE YOU FOR THEIR SLOPPY SERVICE! |
| By irene_l (26/Aug/2009) 0 out of 0 people found this review helpful |
| I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily |
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| By breadqueen (21/Jul/2009) 0 out of 0 people found this review helpful |
| Pet Food Direct seems to do all they do to rip the customer off; I received my order in a thin, cardboard box and as I suspected some of the dog food cans were crushed.Even though I was assured a refund for these items it hasn't happened yet and then I was double billed for the entire order to boot! The only way I got my money back was through my bank.Even though the PFD customer service people were polite none of the things that they said they would do were done; they didn't even acknowledge that I had been double billed.My bank customer service person just took one look at my account and saw the error and took care of it immediately without my even asking. One of the items I ordered was not included and I have no idea if ever I will receive that item. An incomplete order, double billing and damaged goods. Pet Food Direct is the worse.I will never ever order from them again. Beware people! |
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| By dfoley69 (23/Apr/2009) 0 out of 0 people found this review helpful |
| BUYER BEWARE! I purchased some supplements for my dog and chose the auto shipment plan. DONT CHOOSE THE AUTO SHIPMENT-IT DOESNT WORK!!! First, they sent it way too soon even though I chose the correct interval when I signed up. I had to call to correct it twice and they STILL sent it way too soon. I finally refused the final shipment and cancelled the auto shipment altogether. Then the tragedy of my pet passing away suddenly left me with these 3 unopened, unexpired, perfectly good bottles of supplements which they wont let me return due to their 30 day return policy!!! It was their mistake that I even had 3 bottles I couldnt use!!!! And it was past their 30 days because I hadnt finished the first ones I purchased. Now they wont even return my emails!!!! NO CUSTOMER SERVICE AT ALL!!! |
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| By kyber (22/Apr/2009) 0 out of 0 people found this review helpful |
| Very good selection of specialty pet foods. Prices range from inexpensive to expensive but this site is great for hard to find brands. |
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| Horrible Customer Service |
| By quailrunner (16/Feb/2009) 0 out of 0 people found this review helpful |
| I bought 2-25 lb bags of Estes Aquarium Gravel from Pet Food Direct for $26 plus $6 shipping. When I received the gravel after 11 days had passed from the time I placed my order (which is a far greater time than the time they advertise), I found that the |
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| By Online Shopper (28/Sep/2008) 0 out of 0 people found this review helpful |
| best store I have ever brought pet supplies from - I will use them constantly and I have recommended many people to go there. They are terrific |
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| By Online Shopper (27/Sep/2008) 0 out of 0 people found this review helpful |
| They had what I wanted and I was satisfied. Don't know what else to say. The product was good and worked. |
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| By Online Shopper (27/Sep/2008) 0 out of 0 people found this review helpful |
| THIS WEBSITE WAS EASIER TO MANUEVER THAN PETCO OR PETSMART. I BOUGHT FROM THEM BECAUSE THEIR PRICES WERE LOW AND THE SHIPPING CHARGES WERE REASONABLE AS COMPARED TO THE OTHERS. THE ONLY PROBLEM WAS THAT IT TOOK 10 DAYS TO GET TO ME. I HAD TO CALL AND ASK THEM WHERE IT WAS. THEY TOLD ME THAT MY ORDER WAS TRANSFERRED TO UPS. I DID NOT UNDERSTAND THAT COMMENT BUT DID NOT ASK FOR AN EXPLANATION. THE ORDER FINALLY ARRIVED. |
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