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LightingCatalog.com (3.50 rating out of 5) www.LightingCatalog.com |
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Avoid this merchant if CUSTOMER SERVICE means anything to you.  |
| By Mr. L (17/Aug/2008) 0 out of 0 people found this review helpful |
I would highly recommend AVOIDING doing business with LightingCatalog.com or any of their related stores. There customer service is absolutely horrific and their policy is essentially, "screw the customer, read the fine print." There systems are terrible and despite numerous attempts to track my order through their site or via phone they had no idea where my order was. I then tried to cancel the order so I could buy it from someone that knew how to keep track of their products and was told, "well we dont carry it and dont know where it is, it may have shipped, it might not have so NO, we wont cancel it."
There are plenty of other reputable lighting companies online to pick from that you do not need to waste your time with this one. I have contacted the better business bureau about their antics and know others that have complaints about their "policies."
"Sara," an apparently customer service manager basically told me to complain to whoever I wanted I would not be getting all my money back for the order and sending it back was my problem. |
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| By Ann MacLean (30/Nov/1999) 0 out of 0 people found this review helpful |
| "I finally found a light fixture I thought was not available. This was the only place in the country I found my fixture. Great selection. Easy to use site. Thanks. " |
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