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| By ktteraji (28/Oct/2009) 0 out of 0 people found this review helpful |
| This is not a good company. Stay away. I've done a search of their business after my own experience and find so many people that have had bad dealings with them. I myself have experienced price switching after the purchase. I purchased PC Ram at one price, they cancelled my order stating it was not available from the manufacturer and yet that very same day they updated their website with an increased price on that same item and marking it "in stock." |
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| By tracimarie (19/Oct/2009) 0 out of 0 people found this review helpful |
| Absolute nightmare! Worst consumer experience of my (age 50+) life! They sold me a defective Ipod. It would not play music if I moved it. I returned it and they replaced it with one that would not hold a charge. I told them I wanted a refund. They promised me a refund in writing, but then they alleged that they didn't receive the Ipod and refused to refund my money. I gave them the FedEx tracking number and they still alleged that they never received the defective replacement Ipod. While I was arguing with their call center in India, they sent me a third defective Ipod instead of giving me a refund. (This one wouldn't hold a charge either.) I sent the third one back to their headquarters in Texas and heard nothing from them. I contacted them by email and received a series of messages promising to contact me in 24-48 hours, but no one ever responds. Over 5 months, I repeatedly attempted to obtain my refund by writing letters to their headquarters, sending emails and talking with their call center in India. Never buy anything from this company. |
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| By joesmith642983 (07/Oct/2009) 0 out of 0 people found this review helpful |
| I've ordered from eCost on several occasions, I'd say about half went through with no problems, the other half were nothing but trouble. They call, they email saying there's a problem with the order -- I call, I respond to the emails and then a few days later they send an email saying they cancelled the order due to no response. This last order, I received an email from someone who actually gave a name and a direct phone number and when I called the 800-number and dialed his extension, my phone went dead - three times I tried. Their customer service is in India or the Phillipines or something, can hardly understand them. It's to the point where I don't bother ordering from them if it's something I really need, just stuff where they had a good price on it, so if I don't get it I'm not really worried about it. They're undependable. |
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| By dmtrumps (29/Sep/2009) 0 out of 0 people found this review helpful |
| Ecost is the worst place to order electronics. I ordered an Ipod there not once, but twice. Both time I received broken Ipods and without the usb port to transfer music from computer to Ipod. Called customer service again about the second one after trying to get a UPS link and you know what the customer service rep told me - "I'm sorry Ma'am, we can't guarantee what you buy at Ecost will work when you receive it." WOW. Enough said - now trying to return both Ipods that had the same problems - which was - didn't turn on at all and get my money back. So surprised. This site is AWFUL! |
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| By coffae (29/Sep/2009) 0 out of 0 people found this review helpful |
| Purchased a trial membership for Platinum Service on eCost, but failed to read the fine print (don't remember it anywhere). It sucked, the "Platinum Membership" was nothing more than a whole lot of bogus emails telling you that you can get something like a big screen TV for $199. When you go to the site--the very link they give you--the price has expired. Then after four weeks they post a $39.98 charge to your account without telling you. As I never use the account, I was unaware that there was a balance and ignored it for 2 months. Of course the fees made the $39.98 double--so I was paying twice the amount for some crap service I didn't even want. I write to eCost and they ignore me. Finally I complain to the credit company and they call. eCost finally answers and wouldn't back out the charge. Then eCost refers me to Linda Potter (no relation to Henry) and she is absolutely worthless. Takes 2-3 weeks to get back to me and will not let me to take this higher up the chain. Stay away! |
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| By caster8 (28/Sep/2009) 0 out of 0 people found this review helpful |
| Will no longer shop at ecost.com Prices are sweet like 30% less than others and easy ordering however they offer no customer satisfaction guarantee. my recent order was the wrong part and I asked to exchange as I would pay shipping and they declined stating all sales are final. this is a bad policy coming from an online vendor. they hold your sale final as if you had a chance to hold the product before purchasing. bad form for an online store in my opinion and ill shop where there is a satisfaction guarantee. |
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| By vietvinci (24/Sep/2009) 0 out of 0 people found this review helpful |
| False Advertisement. Bought a HP laptop. Here's the link for it http://www.ecost.com/Detail.aspx?edp=50569182&navid=155441519 They didn't give me my ext DVD±RW Call them up, they say even though it's listed under description and specifications it doesn't mean the dvd rw included. It only means its compatible with the laptop. Its like saying even though wireless 802.11a/b/g/n WLAN is listed, it isn't included. Might as well sell me a a empty shell of a laptop. eCost have no integrity or honesty, dont do business with them. I'm sticking to New Egg and Amazon. |
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| By johnodonovan (23/Sep/2009) 0 out of 0 people found this review helpful |
| Stay Away From eCost! I purchased memory for my desktop machine last July for $125. I still have not received the item, and worse still, I have called them five times and never got a clear response from them on the issue. Each call ends in "i will talk to a supervisor and we will contact you within 72 hours". They have never followed up. I feel like I have been robbed and it appears there is nothing I can do about it because customer service simply "ignore" the fact that i never received or signed for the item. "do not do business with these people- they disrespect their customers" -john o'donovan |
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| By raysun (14/Sep/2009) 0 out of 0 people found this review helpful |
| DO NOT ORDER FROM HERE!!!!! HORRIBLE. I ordered on July 28, never received the items. THEY messed up my shipping address, I went back to check this, and yea, they messed it up, it was sent back to them, I have the UPS confirmation they signed for it on July 30!!! It is now Sept. 14, and NO REFUND. I have been calling for 2 weeks, every person gives the SAME excuse, and forget about talking to a manager, he's not there, somewhere in a CAR!! i kid you not!!!! I am extremely frustrated!!!! Good luck if you ever order and want a refund. I am close to contacting the BBB, or somewhere to put the word out, 45 days to refund is not acceptable. |
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| Never buy from this store! |
| By cynmoon (11/Sep/2009) 0 out of 0 people found this review helpful |
| My item arrived missing several non-vital components that the website said they came with, and the serial number was blacked out on the back. I've bought refurbished items in the past, and have never seen that before. It just has a shady feel, and I |
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